SHIPPING POLICY

Processing Your Order

Our Fulfillment Team carefully prepares every order. Orders typically ship from our location within 1–2 business days (Monday through Friday, excluding holidays). However, orders placed during large sales, promotions, product launches, or holidays may require additional processing time.

We will be closed in observance of the following Philippines regular holidays:

  • New Year’s Day
  • Day of Valor (Araw ng Kagitingan)
  • Maundy Thursday
  • Good Friday
  • Labor Day
  • Eid’l Adha
  • Independence Day
  • National Heroes Day
  • Bonifacio Day
  • Christmas Day
  • Rizal Day

If you notice an error on a recently placed order, please contact Customer Service immediately. We’ll do our best to assist you.

Shipping Your Order

We offer multiple shipping carrier options, including LBC, JNT, and same-day delivery via Lalamove or Grab. Shipping availability, rates, and speeds vary based on location.

Estimated Shipping Lead Time

CarrierLuzonVisayasMindanaoIsland
LBC1–2 Business Days2–5 Business Days3–6 Business Days4–6 Business Days
JNT1–2 Business Days3–4 Business Days3–4 Business Days5–6 Business Days

Please note: The estimated delivery times listed above are for transit only. Your chosen shipping timeline starts from the day we ship your order, not the day you place it. Orders placed on Friday evenings or weekends may not ship until the following Monday. This applies to all shipping methods.

Order Processing Time & Delivery Estimates

Processing time can take up to 2 business days before an order ships. To estimate your delivery date, add 1–2 business days (processing time) to the estimated transit time listed above.

Achilles’ Cup Does Not Guarantee Arrival Times

We do not guarantee exact delivery dates. Shipping speeds may be affected by factors beyond our control, such as:

  • Severe weather conditions
  • Supply chain disruptions
  • Other unexpected delays

We are not responsible for shipping delays due to these circumstances and cannot offer reimbursements for late deliveries.

Tracking Your Order

You can track your shipment using the tracking link sent to your email when your order ships. Tracking information may take up to 48 hours to appear.

Once your order is delivered, we’ll send a confirmation email or SMS notification.

We cannot override courier policies or appeal delays on your behalf.

Returned Orders

If a package is returned to us due to:

  • Incorrect or incomplete address
  • Courier service disruptions
  • Other unforeseen issues

Please contact us at achillescup.ph@gmail.com immediately. We will assess the situation and determine a resolution based on the circumstances.

Lost, Stolen, or Damaged Orders

We offer insurance for orders placed with LBC through Kaagapay Insurance and JNT with their parcel protection. This optional service allows you to request a refund or replacement if your package is lost, stolen, or damaged in transit. View the policy here:

How to Opt In for the additional insurance:

  1. At checkout, locate the additional checkbox (after shipping options).
  2. Tick the checkbox to add coverage (a small fee applies).
  3. Complete your order and check your email for coverage confirmation.

⚠ Achilles Cup is not liable for lost, stolen, or damaged packages after shipment or delivery.

Shipping Policy Questions

If you have questions or concerns about our shipping policy, please reach out to us:

📧 Email: achillescup.ph@gmail.com
💬 Contact us here

We’re happy to assist you!

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